Last Updated: June 22, 2026
Welcome to CasaFree Collections. By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions, our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
2. Products and Availability
We strive to ensure that all product descriptions, images, and prices are accurate. However:
Product images are for illustrative purposes and may vary slightly from the actual item.
Product availability is subject to stock on hand.
We reserve the right to discontinue or modify products without prior notice.
3. Pricing and Payments
All prices displayed on our website are in Kenyan Shillings (KSh) unless otherwise stated.
Payment must be successfully completed before an order is processed for delivery or pickup.
We reserve the right to correct pricing errors or cancel orders affected by obvious pricing mistakes.
4. Orders
Once an order is placed, you will receive an order confirmation. This confirmation acknowledges receipt of your order but does not guarantee acceptance.
CasaFree Collections reserves the right to refuse or cancel any order where necessary, including in cases of suspected fraud, pricing errors, stock unavailability, or misuse of promotional offers.
5. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery charges, where applicable, are clearly displayed during checkout before payment is completed. Estimated delivery times are provided in good faith but may be affected by circumstances beyond our reasonable control.
6. Pickup Orders
Customers selecting the Free Pickup option will be notified when their order is ready for collection. Proof of purchase or identification may be required at the time of pickup.
7. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are subject to our published Returns, Refunds & Exchanges Policy.
As a general rule, all sales are final, and returns or refunds are only considered where the eligibility criteria set out in that policy are satisfied.
8. Customer Responsibilities
You agree to:
Provide accurate and complete information when placing an order.
Ensure that delivery details are correct.
Use the website only for lawful purposes.
Keep your account credentials secure if you create an account.
9. Promotions and Discount Codes
Promotional offers, vouchers, and discount codes:
May be subject to specific terms and expiry dates.
Cannot be redeemed for cash.
May not be combined unless expressly stated.
May be withdrawn or modified at our discretion.
11. Limitation of Liability
To the fullest extent permitted by applicable law, CasaFree Collections shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.
Our total liability relating to any order shall not exceed the amount paid for the relevant product(s).
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. Any revisions will take effect once published on this page with an updated effective date.
15. Contact Us
If you have any questions regarding these Terms and Conditions, please contact CasaFree Collections using the contact information provided on our website.