Refund and Returns Policy

We want you to be completely happy with every order. If something isn’t right, we’ll make it right — quickly and without hassle.

Last Updated: June 13, 2026

At Casafree Collections, we are committed to providing quality products and excellent service. Due to the nature of the products we sell, all sales are considered final, and we do not accept returns or provide refunds except in the limited circumstances outlined below.

1. Eligibility for Returns, Refunds or Exchanges

A return, refund, or exchange will only be considered if one or more of the following conditions are met:

You received the wrong item from what was ordered.
The item has a manufacturing defect or fault.
The item was delivered with missing components or accessories.
The issue resulted from an error on our part.

Requests must be made within 48 hours of receiving your order, and customers may be asked to provide photographs or other evidence to help verify the claim.

2. No Returns for Change of Mind

We do not accept returns or provide refunds for:

Change of mind.
Ordering the wrong product, size, colour, or quantity.
Items no longer being wanted after delivery.
Products that have been opened, used, or altered by the customer.

3. Hygiene and Personal Care Products

For health and safety reasons, products such as diapers, sanitary products, baby care items, and other personal hygiene goods cannot be returned or exchanged once delivered unless they were supplied incorrectly, damaged, or defective.

4. Exchanges

Where an eligible claim is approved, Casafree Collections may, at its discretion:

Replace the item with the correct product;
Exchange it for an equivalent item of the same value; or
Provide a refund where a replacement or exchange is not reasonably possible.

5. Refunds

Refunds are not guaranteed and will only be issued where Casafree Collections determines that a replacement or exchange cannot adequately resolve an approved claim.

If a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on your payment provider.

6. Return Shipping

If the approved return is due to our error, such as supplying the wrong or defective item, we will provide instructions for the return and, where applicable, cover the reasonable return shipping costs.

7. Contact Us

If you believe your order qualifies under this policy, please contact our customer support team promptly with your order number, a description of the issue, and supporting photographs where applicable. We will review your request and respond as soon as possible.